Online counselling menu
Living Well offers email counselling as a safe and anonymous alternative to face-to-face services. Email counselling is also a more flexible alternative to live chat counselling, which, while it is more immediate, has its own limitations. With email counselling, rather than entering into a discussion with a counsellor ‘live’, you communicate with your counsellor via a series of email messages.
Please note that Living Well is a service for residents of Australia. If you are seeking support from somewhere else in the world, please have a look at our page Worldwide Online Services.
How does it work?
If you do decide to engage in email counselling, this is what you can expect:
- First you will need to fill out our online email counselling intake form. Here you can provide information around your background, presenting issues and counselling needs. The information from this form will be sent directly to our admin worker, who will assign a counsellor to you.
- Your counsellor will then send you a reply email with their response. Generally you can expect to receive this reply within one week.
- The first few emails will be focussed mostly on you and your counsellor getting to know each other, and will allow your counsellor to get a broader understanding of your situation.
- Emails will then be sent between you and your counsellor as necessary.