Living Well offers email counselling as a safe and anonymous alternative to face-to-face services. Email counselling is also a more flexible alternative to live chat counselling, which, while it is more immediate, has its own limitations. With email counselling, rather than entering into a discussion with a counsellor ‘live’, you communicate with your counsellor via a series of email messages.

Please note that Living Well is a service for residents of Australia. If you are seeking support from somewhere else in the world, please have a look at our page Worldwide Online Services.

How does it work?

If you do decide to engage in email counselling, this is what you can expect:

  1. First you will need to fill out our online email counselling intake form. Here you can provide information around your background, presenting issues and counselling needs. The information from this form will be sent directly to our admin worker, who will assign a counsellor to you.
  2. Your counsellor will then send you a reply email with their response. Generally you can expect to receive this reply within one week.
  3. The first few emails will be focussed mostly on you and your counsellor getting to know each other, and will allow your counsellor to get a broader understanding of your situation.
  4. Emails will then be sent between you and your counsellor as necessary.

It is requested that you read our service agreement and privacy statement prior to engaging in counselling.

Begin Email Counselling Now




  1. Comment by Ramona

    Ramona September 1, 2014 at 8:06 pm

    I am a woman in Brisbane and am looking for a rape counselling forum for women.
    Would you be able to forward a link to me as I can’t seem to find anything as well set out and organised as this “Living Well” forum for men.
    Thank you

    • Comment by Jess [Living Well Staff]

      Jess [Living Well Staff] September 12, 2014 at 11:53 am

      Hi Ramona,
      Thanks for contacting Living Well. I’m sorry you haven’t had much luck finding what you’re after so far! Don’t give up, there is a wealth of information and support out there. We recommend:

      Australian information and support:
      SE Centre Against Sexual Assault
      Centre Against Sexual Violence
      NSW Rape Crisis Centre

      And Internationally:
      Pandora’s Project discussion forum

      I hope that helps. Please get back to us if we can offer any further support.

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